PDF Crochet Patterns will be sent via email usually within 24-48 hours (excluding Saturday and Sunday) of purchase to the registered email address at the time of purchase.
To ensure your continual access to your order, download and/or print a copy for your personal use.
(PDF and printed paper orders will only be re-sent when the original order is not received at the time of purchase, due to a digital error/delivery service)
Ready Made Items & Printed Paper Crochet Patterns will be dispatched in 1-3 working days (Monday to Friday).
Made To Order Hats & Bonnets please allow up to 5 working days for dispatch.
(please remember all my crochet patterns are copyright protected and registered with Copyright House UK and are not to be distributed, copied, altered, uploaded to any individual or 3rd party)
You will require a PDF reader to open the attachments containing your pattern order eg Adobe
Ready Made baby hats, bonnets & photo props must be returned in a resaleable condition and with tags attached.
Due to the nature of Crochet Patterns/PDF Digitally Delivered Crochet Patterns & Made to Order Hats they are excluded & non returnable once they have been dispatched/digitally delivered. Buyers have the right to cancel orders prior to the items being dispatched/digitally delivered. Cancellation requests must be received in writing or via email from the registered e-mail address
Buyers wishing to return/exchange eligible items are to make contact within 14 days of receipt.
Buyers are responsible for paying the return postage cost and ensure they are received by the seller within the following 14 days.
Refunds for the items original purchase price (excluding P&P) will be issued with in 14 days of receiving the goods. Buyers are advised to use a signed for/recorded delivery method for all returns & exchanges.